Contact Us
FREQUENTLY ASKED QUESTIONS
Have any questions?
1. Where can I find my shipping code?
Once your order has been dispatched, you will receive a tracking number by email. The tracking code is usually sent within 1-3 working days. Please note that it may take several working days for the tracking code to become active.
2. How can I check the status of my order?
Use the tracking code you receive by email to track the status of your order. Enter the tracking number in the "Shipment Tracking" section of the website to see the current status of your shipment.
3. What if I am not happy with my order?
If you are not satisfied with your order, please contact us at info@vaedrix.com. Please describe your problem in as much detail as possible by providing a photo or video of the defect. After assessing the problem with the ordered product, we will try to reply as soon as possible and find a mutual compromise to solve the problem.
4. Are my payment details safe?
We use SSL (Secure Socket Layer) encryption, which ensures that your data is transmitted securely between your browser and our servers. This provides additional protection against data theft and ensures that your personal payment details are safe.
5. Didn't find the answer to your question?
If you have unanswered questions or need further information, please contact us at info@vaedrix.com.
Our customer service team is always ready to help and answer your questions.